Hospital & Boarding Policies

View our policies below.

Boarding Policies

Payment is due at the time of departure, we accept cash, personal checks, traveler’s checks, MasterCard, Visa, Discover, Scratchpay, and CareCredit, we do not bill. If your pet is staying more than 7 days we will need to have a 50% deposit or credit card on file before you go.

To maintain the health of all our visitors, we require that dogs be vaccinated against Distemper/Parvo, Rabies, and Canine Cough (Bordetella); they must have proof of a negative fecal within a year as well as be on a monthly internal and external parasite preventative. Cats must be vaccinated against Feline Distemper and Rabies, and outdoor cats must be on a monthly external parasite preventative. Vaccinations MUST be verified in writing; you may have your veterinarian fax your pet’s history to 207-438-9155, email your information to info@kitteryanimalhospital.comf, or by a telephone call to your veterinarian’s office before dropping off at the kennel.

Suppose a pet is found to need any of the above vaccinations or treatments. In that case, Kittery Animal Hospital Inc. maintains the right to vaccinate your pet with only the required vaccines or treatment, with the owner assuming complete financial responsibility.

If the boarding pet becomes ill, requiring veterinary attention, the kennel has permission to seek medical attention at the owner’s expense. We will make every attempt to contact you for life-threatening situations but reserve the right to treat if unable to contact you if needed.

All incoming pets with fleas will be given flea treatment at the owner’s expense.

Small washable blankets, toys, and special belongings are welcome.

We charge by the night with an additional half-day charge if your pet is picked up after 3:00 pm on the day of departure because we have started our evening treatments and tucking in for the night after this time.

Upon dropping off your pet on the boarding day, you will be asked to sign a form agreeing to the above policies. If your pet has never stayed with us or is not a veterinary client of Kittery Animal Hospital, we will ask you to fill out the new client form, which you can find below. Please describe any medical issues your pet may have before boarding and the numbers to contact you or your veterinarian if a medical emergency arises.

Drop-off times are: M-Sat 8 am-10 am and 2 pm-3 pm
Pick-up times are: M-Sat 8 am-10 am and 2 pm-3 pm

Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Late Policy

To keep appointments running smoothly, please arrive on time for your appointment. If you are 15 or more minutes late, you may be asked to reschedule your appointment.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.

Payment Policy

We require full payment at the time that services are rendered. We accept cash, check, Mastercard, Discover and Visa. In addition, we also accept Care Credit and Scratch Pay. We can help you apply during your visit, or you may apply online for a Care Credit or Scratch Pay in advance to see if you qualify.

Privacy Policy

We do not sell or give out any information to any third-party vendors or internet businesses. By providing your email address to our clinic, we do reserve the right to email occasional marketing newsletters from Kittery Animal Hospital or any of our affiliated businesses. No private information will ever be disclosed to outside parties from Kittery Animal Hospital.

Kittery Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about a client or a pet without the consent of the owner.